Shipping & Discretion

The surprise belongs inside the package. The outside should remain pleasantly uninteresting.

Processing before shipment

Orders are normally reviewed, curated, packed, and prepared for shipment within 24–72 hours after both the order and a complete questionnaire are received. Processing time is separate from the carrier’s delivery time.

UPS shipping

Orders ship through UPS. Available services, destinations, delivery estimates, and charges are shown at checkout. A delivery address is eligible only when Shopify offers a UPS shipping option for it during checkout.

Discreet outer packaging

Orders ship in plain outer packaging that does not describe the contents. The sender and return name will be the name associated with our UPS shipping account. Product preferences, measurements, questionnaire answers, and the contents of the box are not printed on the outside of the package.

UPS Access Point pickup

For additional discretion, eligible packages may be redirected through UPS My Choice to a UPS Access Point after tracking is issued. Participating locations can include CVS stores and other UPS Access Point partners. Availability, pickup hours, identification requirements, holding periods, and package eligibility are controlled by UPS and the participating location.

Tracking

UPS tracking information is provided after the shipping label is created. Carrier scans and delivery estimates can change after a package leaves the store.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Address changes can be requested before fulfillment begins, but cannot be guaranteed after an order enters packing or has been transferred to UPS. UPS My Choice may offer eligible customers additional delivery-management options.

Delays

If the store cannot prepare an order within the stated 24–72 hour processing window, the customer will be contacted with updated information and any choices required by applicable law.

Lost, damaged, or misdelivered packages

Contact hello@itssecretlyyours.com with the order number and relevant photos or UPS tracking details. The store will review the shipment and explain the available next steps.