Frequently Asked Questions

Each box is a curated assortment shaped by the customer’s sizing, style, comfort, interests, exclusions, and boundaries. The exact combination stays a surprise.

The Welcome Box includes at least two wearable items plus one or more self-care, accessory, or surprise items. Exact styles, colors, and combinations depend on the questionnaire and available inventory.

No. Product descriptions explain the general experience and minimum commitments, but not the exact final contents. The questionnaire guides the direction without removing the surprise.

We use the sizes, measurements, preferred fit, coverage notes, and other information submitted through the private questionnaire. The Size & Fit Guide can help with measurements and approximate conversions.

Yes. Submit the complete questionnaire again using the same account email. The newest submission under that email will be treated as the current version. Previous answers are not automatically displayed in the form yet.

Yes. Use the hard-exclusions and style-to-avoid fields. Clear boundaries are treated as instructions, not decorative paperwork.

Orders are normally reviewed, curated, packed, and prepared for shipment within 24–72 hours after both the order and a complete questionnaire are received. UPS delivery time begins after processing.

Orders ship through UPS. Available UPS services, delivery estimates, and charges are shown at checkout.

Yes. Orders ship in plain outer packaging that does not describe the contents. The sender and return name will be the name associated with our UPS shipping account. Preferences, measurements, and questionnaire answers are not printed on the package.

Eligible packages may be redirected through UPS My Choice to a UPS Access Point after tracking is issued. Participating locations can include CVS stores and other UPS Access Point partners. Availability and identification requirements are controlled by UPS and the pickup location.

Return or exchange requests must be submitted within 7 days after delivery. Worn, washed, used, or altered items are not refundable. Items are also not refundable solely because the customer does not like the selection or when a sizing issue resulted from inaccurate customer-provided information. See the Returns & Refunds page for complete details.

Cancellation requests are accepted within 24 hours of purchase. Requests received later are not guaranteed and may be declined once curation, packing, or fulfillment has begun.

Yes, but the questionnaire should reflect the intended recipient’s sizing, preferences, and boundaries. The purchaser is responsible for providing accurate information and confirming that the recipient is eligible to receive the order.

Yes. Mystery boxes are curated from available inventory, so individual items may vary. Any substitute should remain consistent with the selected box, questionnaire, stated exclusions, and minimum product commitments.

Customers must be at least 18 years old and meet the age-of-majority requirements that apply where they live.

Use the Contact page or email hello@itssecretlyyours.com. Include the order number when asking about an existing order, but never send payment-card information.